Refund Policy

Last updated October 25, 2026

You pay only when you authorize the release

MCR does not charge you to apply, upload your documents or have your preview call. The release payment ($2.50 without any criminal history, or $25.00 with a criminal history and an MCR Good Conduct Rating) is due only after you have reviewed your final report and certified it for release. If you decide not to authorize the release, do not make the payment: the report is not released and you owe MCR nothing.

After the release

Once you make the release payment, MCR sends the authorized final report to the property and a file copy to you. Because the service is then complete, the release payment is not refundable after the report has been released, including when the property declines your application.

When we refund

• You were charged more than once, or charged the wrong amount.
• You paid, but MCR could not release your final report.
• A payment was taken because of an MCR processing error.

Errors in your report

If you believe a released report is inaccurate or incomplete, tell us. We will reinvestigate free of charge, as the Fair Credit Reporting Act requires, and send a corrected report where needed.

Property fees

Application fees, deposits and other charges collected by the property are set by the property and are not paid to MCR. Ask the property about refunds of those amounts.

How to ask for a refund

Call 855-658-9370 or use our contact form, and include your name and the property you applied to. Approved refunds of online card payments go back to the card you used; your bank decides how soon the credit appears. Payments made another way are refunded the same way.

Contact us

My Character Report, Inc., 1550 Bray Central Drive, McKinney, TX 75069. Call 855-658-9370 or use our contact form.